Payment

Payment can be made through our website via PayPal, which is a secure online payment system.  If you would like to find out more about PayPal you can visit their website by clicking here.

You can also pay by cheque and post to:

Big Black Dog/Heavenly Leads
PO Box 9311
Nottingham
NG1 9EE

Please allow 28 days for your order to be despatched upon receipt and clearance of payment.

All prices stated on the website include postage and packing.

Wrist Measurements

It's really important that you measure your wrist correctly for your order.  Each bracelet is made according to the wrist measurement given.  To make sure that the bracelet is the correct size for you, and to avoid ordering the wrong size, we do ask you to follow our instructions on how to measure your wrist correctly to ensure the best fit for you. 

Please measure your wrist with a flexible tape measure just above the wrist bone as if you were wearing a watch. Then add 1/2" to allow the bracelet to sit comfortably on your wrist. If in doubt, please do not hesitate to contact us via email or phone to be absolutely sure as these are bespoke bracelets and cannot be altered once made and for this reason, we cannot offer refunds.

We will send you an email confirming your order, please check all details are correct as soon as possible. If there are any changes or alterations, please inform us immediately as the bracelets are made to order and cannot be altered once work has started.

 

Returns

Due to the nature of the bracelets, and because each is tailor made according to wrist size, we are sorry but we are not able to offer refunds.