Payment
Payment can be made through our website via
PayPal, which is a secure online payment system.
If you would like to find out more about PayPal you
can visit their website by clicking
here.
You can also pay by cheque and post to:
Big Black Dog/Heavenly Leads
PO Box 9311
Nottingham
NG1 9EE
Please allow 28 days for your order to be
despatched upon receipt and clearance of payment.
All prices stated on the website include
postage and packing.
Wrist Measurements
It's really important that you measure your wrist
correctly for your order. Each bracelet is
made according to the wrist measurement given.
To make sure that the bracelet is the correct size
for you, and to avoid ordering the wrong size, we do
ask you to follow our instructions on how to measure
your wrist correctly to ensure the best fit for you.
Please
measure your wrist with a flexible tape measure just
above the wrist bone as if you were wearing a watch.
Then add 1/2" to allow the bracelet to sit
comfortably on your wrist. If in doubt, please do
not hesitate to contact us via email or phone
to be absolutely sure as these are bespoke bracelets
and cannot be altered once made and for this reason,
we cannot offer refunds.
We will send you an email confirming your order,
please check all details are correct as soon as
possible. If there are any changes or alterations,
please inform us immediately as the bracelets are
made to order and cannot be altered once work has
started.
Returns
Due to the nature of the bracelets, and because
each is tailor made according to wrist size, we are
sorry but we are not able to offer refunds.